The server responded: 550 Access denied - Invalid HELO name

Using POP3 and IMAP clients like Outlook and Thunderbird for checking email.

Moderators: Ilbin, Chuck, Vanessa

The server responded: 550 Access denied - Invalid HELO name

Postby altermodus on Mon Jun 15, 2009 8:55 am

I have problems with my email (SMTP). Can't send an email.

"Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)"

I can send an email using webmail, but I can't using mail clients (outlook express, microsoft outlook).

domain : mail.altermodus.org

HELP !!!
altermodus
Forum User
 
Posts: 2
Joined: Mon Jun 15, 2009 8:48 am

Re: The server responded: 550 Access denied - Invalid HELO name

Postby Marco on Wed Jun 17, 2009 12:36 pm

Hello,

I've seen this happen a few times - try resetting the password for the account, ensure you have "My Outgoing Server Requires Authentication" checked in the Outgoing Server tab under Advanced Settings, lastly make sure the login name for Outgoing server is set to "Use same as incoming server". If that does not work send an email to support@inmotionhosting.com or give us a call to review further.

Marco
Marco
 

Re: The server responded: 550 Access denied - Invalid HELO name

Postby altermodus on Wed Jun 17, 2009 12:44 pm

I solved that problem. It was all about "My Outgoing Server Requires Authentication".

Thanks anyway ;>
altermodus
Forum User
 
Posts: 2
Joined: Mon Jun 15, 2009 8:48 am


Return to POP3 and IMAP Email

Who is online

Users browsing this forum: No registered users and 1 guest